Gathering intelligence to subdue a physical threat to an executive.
Nardello & Co. was retained by a financial institution after an irate customer called the bank president’s personal telephone line to argue that the bank was responsible for his financial losses. Reciting the bank president’s home address, the caller claimed he was on his way to the house “to work something out.” Due to the imminent nature of the threat, Nardello & Co. engaged law enforcement in the vicinity of the executive’s residence to provide support while the firm’s investigators identified and mobilized executive protection resources to deter physical violence by the threat actor. An investigation into the customer’s transactions and behavior provided intelligence critical to establishing a rapport with him; a dialogue in which the consequences the irate customer faced were set out clearly for him. In addition, the team’s research identified a business partner who, upon being contacted, assisted in dissuading this individual from taking a path to violence. Due to the multi-faceted response by Nardello & Co. team, this matter was successfully resolved without violence.